Refund Policy
Last updated: October 19, 2026
1. General No-Refund Policy
Nyxzie provides digital Software-as-a-Service (SaaS) platforms, AI operations, website creation engines, cloud hosting, and domain registration infrastructure. Because these services grant immediate digital access and consume committed server and registry resources upon provisioning, all payments are strictly non-refundable once processed, unless otherwise explicitly provided in this Policy or mandated by applicable law.
2. SaaS & Software Subscriptions (Origin, DaemonX & Augments)
Subscription fees and software licenses for Nyxzie Origin plans, Nyxzie DaemonX, and platform Augments are billed in advance on a monthly or annual billing cycle.
2.1 Partial Periods: There are strictly no refunds or credits for partial months or unused days of service within an active billing period.
2.2 Plan Changes: No refunds or credits are issued for plan downgrade price differences during an active billing cycle. Upgrades are charged a pro-rated difference for the remaining period.
2.3 Unused Open Accounts: No refunds are granted for periods during which an account remained open and active, regardless of whether the service was utilized.
2.4 Desktop & Companion Software: Nyxzie DaemonX is distributed as desktop companion software with cloud synchronization and device licensing. Digital software licenses, activation tokens, and connected device seats are non-refundable once issued or activated on an account.
3. Domain Name Services
Nyxzie operates as an authorized Registrar Service Provider (RSP) through an accredited registrar partner. Registry fees are committed immediately upon transmission to the authoritative Registry.
3.1 Registrations & Renewals: Domain registration and renewal fees are strictly non-refundable once processed with the authoritative Registry.
3.2 Domain Transfers: Domain transfer fees are non-refundable once the transfer has been initiated with the losing registrar. Successful inbound transfers add one (1) year to the domain expiration date.
3.3 Redemption Restore Fees (RGP): Restore fees for expired domains in the Redemption Grace Period are administrative fees set directly by the Registry and are strictly non-refundable.
3.4 Registration Failure & System Errors: If a domain registration, renewal, or transfer fails due to a verified system error on Nyxzie's side and the domain is not actually provisioned with the Registry, a full refund will be automatically credited or issued within 7 business days.
3.5 WHOIS Privacy: WHOIS Privacy Protection is included free of charge with all eligible domains. If offered as a standalone paid add-on, it may be cancelled within 7 days of purchase for a full refund.
4. Cloud Infrastructure & Business Email
Nyxzie Cloud infrastructure services allocate dedicated server, storage, and mailbox resources immediately upon checkout.
4.1 Hosting Services: All hosting plan fees (Lite, Pro, Business, and VPS) are non-refundable once the server environment or container has been provisioned.
4.2 Business Email Mailboxes: Mailbox plan fees are non-refundable once the mailbox has been provisioned and configured on your domain.
4.3 Hosting & Email Upgrades: Upgrades mid-cycle are charged a pro-rated difference for the remaining days of the current cycle. Upgraded features take effect immediately upon payment.
4.4 Hosting & Email Downgrades: Downgrades take effect at the start of the next billing cycle. No refund or credit is issued for the remaining period of the higher-tier plan during the current cycle.
5. Cancellations & Account Termination
You are in complete control of your subscriptions and may cancel at any time directly through your dashboard.
5.1 Subscription Cancellation: You may cancel any SaaS subscription, hosting plan, or email mailbox at any time via your account dashboard. Cancellation stops future renewals and takes effect at the end of the current billing cycle. You retain full access until the current cycle expires.
5.2 Domain Expiration: You may disable auto-renewal for any domain at any time in your dashboard to let it naturally expire at the end of its registration term without further charges.
5.3 Data Retention Post-Cancellation: Website files, databases, and mailbox contents are retained for up to 30 days post-cancellation, after which they are permanently deleted. You are responsible for exporting all data before the retention period expires.
5.4 Account Closure & Prepaid Balance: You may close your Nyxzie account at any time. Any unused, positive prepaid account balance (excluding non-refundable promotional credits) is refundable upon written request to [email protected], minus applicable third-party payment processing fees.
6. Exceptional Circumstances & Billing Errors
While our general policy is strictly non-refundable, exceptions are made in specific verified circumstances:
6.1 Verified Billing Errors: If you experience a verified duplicate charge or erroneous transaction caused directly by a Nyxzie billing system error, a full refund will be issued to your original payment method within 7–14 business days.
6.2 Major Prolonged Outages: Refunds or service credits may be considered at Nyxzie's sole discretion in cases of major, prolonged platform outages directly caused by Nyxzie infrastructure failures.
6.3 Reporting Window: All billing error inquiries and exceptional refund requests must be submitted within 30 days of the billing event to [email protected] with transaction reference numbers.
7. Payment Disputes & Chargebacks
Filing a payment dispute or credit card chargeback with your bank without first contacting Nyxzie billing support may result in the immediate suspension or termination of all associated Nyxzie services, websites, domains, and mailboxes. We strongly urge you to contact [email protected] to resolve any billing question directly.
8. Billing Support Contact
For billing inquiries, cancellation assistance, or refund questions, please contact our billing administration team: