Cloud Refund Policy
Last updated: August 27, 2026
1. Domain Registration — No Refund
Once a domain name has been successfully registered with the Registry, the registration fee is non-refundable. This is because registry registration fees are committed immediately upon provisioning, the domain becomes active instantly, and registry policies do not provide refunds for completed registrations.
System Error Exception: If a registration fails due to a system error on Nyxzie's side and the domain is not actually registered, a full refund will be issued within 7 business days.
2. Domain Renewal — No Refund
Domain renewal fees are non-refundable once the renewal has been processed with the Registry. If you no longer need a domain, you may choose to let it expire by disabling auto-renewal before the renewal date.
3. Domain Transfer — No Refund
Domain transfer fees are non-refundable once the transfer has been initiated with the losing registrar. A successful inbound transfer adds one (1) year to the domain's existing expiration date.
4. Domain Restore (Redemption) — No Refund
Restore fees for domains in the Redemption Grace Period (RGP) are non-refundable under any circumstances. These administrative restoration fees are set directly by the authoritative Registry and cannot be cancelled, reversed, or refunded once initiated.
5. WHOIS Privacy Protection
WHOIS Privacy Protection is included free of charge with all eligible domains at launch. If offered as a paid add-on, you may cancel within 7 days of purchase for a full refund; after 7 days, the fee is non-refundable for the current billing period.
6. Hosting Services — No Refund
All Nyxzie Cloud hosting plan fees (Lite, Pro, and Business) are non-refundable once the hosting account has been provisioned. This applies to initial plan purchases, plan renewals, and any mid-cycle period where the service is active but unused. Your hosting service will remain active until the end of the current paid billing period.
7. Business Email Mailboxes — No Refund After Setup
Nyxzie Cloud business email mailbox plan fees are non-refundable once the mailbox has been provisioned and activated on your account. Mailbox provisioning begins immediately upon payment. Cancellation takes effect at the end of the current billing period, and mailbox data will be permanently deleted within 30 days of plan expiry.
8. Hosting & Email Plan Changes (Upgrades / Downgrades)
8.1 Upgrades: When you upgrade a hosting or email plan mid-cycle, you will be charged a pro-rated amount for the remaining days in the current billing period at the new plan rate. Upgraded features take effect immediately upon payment.
8.2 Downgrades: Downgrades take effect at the start of the next billing cycle. You retain access to the current plan until the cycle ends. No refund or credit is issued for the price difference during the current billing cycle. You must reduce usage to meet the new plan limits before the downgrade takes effect.
9. Billing Error Refunds (Exceptions)
All Nyxzie service fees are non-refundable once a payment has been made and the service has been activated or provisioned. Refunds will only be considered in cases of a verified duplicate or erroneous charge caused by a Nyxzie billing system error, or where payment was processed but the service was never activated due to a confirmed fault on Nyxzie's side.
Reporting an Error: Email [email protected] with the subject line "Billing Error — [your account email]". Include your account email, transaction reference(s), amounts, dates, and a clear description. We investigate and respond within 5 business days. Confirmed refunds are processed to your original payment method within 7–14 business days.
10. Cancellation Policies
10.1 Domain Cancellation: You may cancel (delete) a domain at any time through your dashboard. Cancelled domains are non-refundable and enter the standard Registry deletion lifecycle.
10.2 Hosting Plan Cancellation: You may cancel a hosting plan at any time through your dashboard. Cancellation takes effect at the end of the current billing cycle. Files and databases are scheduled for permanent deletion 30 days after the service end date.
10.3 Email Mailbox Cancellation: You may cancel a mailbox plan at any time. Cancellation takes effect at the end of the current billing cycle. Mailbox data is permanently deleted within 30 days of plan expiry.
10.4 Account Cancellation: You may close your account by contacting [email protected]. Active domains must be transferred or allowed to expire, and hosting/email plans must be cancelled prior to closure. Unused account credit is refundable upon request minus applicable transaction fees.
11. Disputes
If you believe you have been charged in error, contact us at [email protected] within 30 days before taking any other action. Disputes regarding service quality, unused periods, or change-of-mind cancellations are not eligible for refunds. Filing a chargeback or payment dispute with your bank without contacting billing support may result in immediate suspension of all services pending resolution.