Return Policy

1. General Policy

Because Nyxzie is a digital Software-as-a-Service (SaaS) platform providing immediate access to website hosting, web engine features, and AI operations, all payments are strictly non-refundable unless otherwise required by applicable law.

2. Subscription Fees

Subscription fees (e.g., Core Plans, Virtual Addons) are billed in advance on a monthly or yearly basis as selected by you during checkout.

• There are no refunds or credits for partial months of service.
• There are no refunds for plan upgrade or downgrade differences.
• There are no refunds for months unused with an open account.

3. Cancellations

You are entirely responsible for properly canceling your account. You can cancel your subscription at any time via the Nyxzie billing dashboard. Once canceled, you will not be charged again, and your access will remain active until the end of your current paid billing cycle. No prorated refunds will be issued for the remainder of the billing cycle.

4. Exceptional Circumstances

While our general policy is strictly non-refundable, exceptions may be made in the rare event of major, prolonged service disruptions or erroneous double-billing caused directly by Nyxzie. Such exceptions are determined at the sole discretion of the Nyxzie administration team and must be requested within 7 days of the billing event.

5. Contact Us

If you have questions regarding a charge on your account, please reach out to our billing team before filing a dispute with your bank, as chargebacks may result in immediate suspension of your Nyxzie services.